Posts

The MailBox Rule Applies to Emails

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From Summer Vacations to Back-to-School, Consumer Debt is Rolling Over—Catch Customers Before Deeper Delinquency

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Avoid the Forever Stamp Cost Bump and Engage Delinquent Accounts Better Digitally

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Digital Customer Engagement Operations: Pros and Cons of Building vs Buying

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Frequently Asked Questions: Switching from Initial Demand Letters to Electronic Validation Notices

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Neobank Reduces Cost, Improves Performance: Retain’s Digital-First Approach Beats Call-and-Collect

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Why Switch from Initial Demand Letters to Electronic Validation Notices? Compliance, Cost, and Consumer Preferences

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Engage Customers Better in their Preferred Language with Retain

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Credit Unions Face Challenges—and Opportunities—Engaging Past-Due Members

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What Can Today's Economic Conditions Tell Us About the Outlook for 2024?

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Financial Wellness Month: How to Support Your Customers’ Financial Wellness Year-Round

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Cut Through the Communication Clutter This Holiday Season

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Is Your Delinquent Customer Communication Strategy Ready for 2024? Top 5 Reasons to Get Started Now

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