Posts

Client Success Story: Improved Repayments by Adding SMS Channel to Digital Communications for Delinquent Customers

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AI in Action: Innovative Use in Debt Collection

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Subprime Lender Sees Better Consumer Engagement Rates and Repayment Rates Using Retain

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Demystifying Consent: How to Compliantly Send Digital Debt Collection Communications to Consumers

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The MailBox Rule Applies to Emails

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From Summer Vacations to Back-to-School, Consumer Debt is Rolling Over—Catch Customers Before Deeper Delinquency

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Avoid the Forever Stamp Cost Bump and Engage Delinquent Accounts Better Digitally

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Digital Customer Engagement Operations: Pros and Cons of Building vs Buying

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Frequently Asked Questions: Switching from Initial Demand Letters to Electronic Validation Notices

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Neobank Reduces Cost, Improves Performance: Retain’s Digital-First Approach Beats Call-and-Collect

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Why Switch from Initial Demand Letters to Electronic Validation Notices? Compliance, Cost, and Consumer Preferences

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